15 Minutes or Less
Plano, TX & Chicago, IL
Vacation Travel Agency
A Diagnosis and Some Fresh Perspective
With over 25 years of experience in the travel industry, Philip knows a thing or two about providing his customers unique and memorable vacations. That’s because his team at Legacy Travel approaches their customers a little differently. They diagnose what the customer wants to accomplish versus what they think they want. His team then uses insider knowledge and their tech-savvy skills to pair the best option at the best value. For his customers, it’s a win-win.
This workflow is very easily accomplished due to Philip building his team with a fresh perspective when compared to most other travel agencies. To start off, no experience is required. When searching for new talent Philip looks for rookies only. More seasoned employees will then shower new hires with the help and training needed to get them up and running in just a short amount of time.
Rookie new hires allow Philip to look for more appealing qualities in his employees. Insider tip: 85% of what he looks for is personality. He searches for young, fun, outgoing, and vibrant tech-savvy employees. Philip gets a team that is competitive and eager to help clients while his top suppliers, such as cruise lines, get an easy-to-work-with partner who knows their stuff. For his suppliers, it’s a win-win.
All-in-all, this only leads to great things. Including Legacy Travel being recognized as one of Dallas Business Journal’s 2016 Best Places to Work. This accomplishment is not one to be overlooked. It significantly helps keep loyal employees and high retention. For his employees, it’s a win-win.
The Perfect Mix: Technology & Service
Having a team of tech-savvy employees means Philip searches for products that speak their language. Same goes for his payroll provider. After paying thousands to partner with a larger payroll provider that wasn’t keeping up, Philip decided a change was needed. He turned to his trusted insurance broker for a referral – BenefitMall was the name.
BenefitMall became the partner and payroll extension that Philip needed.
“If I am hiring tech savvy people, then I got to have a company that speaks their language. And BenefitMall does, so I really appreciate that.”
Employees can login to a self-service payroll portal and easily track their pay stubs, find their personal information, and more all on their own. It’s technology and information at their fingertips. This allows Philip to provide his employees more access to needed information while freeing him up to focus on the business.
Not only that, but BenefitMall helps Philip tackle and organize a majority of his back-end administrative needs, including both payroll and 401(k). He does not have the man power or time to attack all of these responsibilities on his own. As Philip puts it, “I’ve got someone who I can shoot messages to and people that will respond to me as opposed to being a number with the bigger guys.”
Not only that, but BenefitMall is ‘more personal without giving up the accuracy of payroll’.
For Philip, it’s a win-win.
It’s a Win-Win
At BenefitMall we provide top-notch customer service. To us, you are more than just another fish in the sea. We listen and get to know you, your business, and your goals. Helping you grow is just another part of the solution. Not only that, but our payroll solutions have built in functionality such as an Employee Self-Service Portal that gives your employees quick access to information when they need it. This gives you more time to focus on what matters most – your business. With BenefitMall, it’s a win-win.
Check out the Legacy Travel team in their element!