Four Generations of Customer Service
“The right way to succeed as a small business is by investing in your employees and products to provide the best services possible.” said Joshua Campbell, owner of Rescue Air Heating and AC.
He was on his way to a customer service seminar when we stopped by. Every year, he and his staff participate in training courses that reinforce those small details that make customers trusting, welcoming, and happy when allowing someone into their home for a service call. Simple things like not stepping into a home without receiving explicit permission, how to interact with children, or simply maintaining a clean and professional demeanor. The little things that too many service companies overlook.
For Joshua Campbell, it is this dedication customer service not just AC heating and cooling that comes naturally. His family has a long history in the industry. His great-grandfather and great-uncle originally started the family trade in Virginia, and it has been passed down for four generations.
Keeping the family trade and commitment to service alive, Joshua with his entrepreneurial spirit, partnered with his uncle to expand the family business in Texas. In 2014, they opened Rescue Air Heating & AC in Dallas with just a small handful of employees.
A Shared Dedication to Service
As a new start-up business, Joshua wanted to find a payroll and tax compliance partner that not only had the right products and solutions, but the same dedication to customer service that he provided his customers.
“After speaking with my insurance guy, he recommended BenefitMall as a great payroll solution for my small business,” said Joshua. “I was contacted shortly after by a BenefitMall sales rep, who earned my business, not only because of the great fit for my company’s needs as a start-up, but because of the trusted relationship we began.”