An Impressive Past
With over forty-five years of industry experience, Bissell Insurance has brought local agency service together with large company security to the residents and business owners of Northeast Florida. Whether it is providing home insurance to the local community or a host of insurance choices to commercial clients, one thing stays consistent – their dedication to provide the best customer service.
Being a second-generation family owned business, David Bissell and his employees have cemented their legacy these past forty-five years. They know their clients deserve more than just a policy in the mail and a monthly bill. They are striving to provide the best selection of insurer coverage and the right program at the right price.
When speaking with Cindy Pack, Office Manager, about their customer service and variety of options for clients, you can truly see their passion for keeping the focus intimate and local versus an automated system with 1-800 numbers.
“We have had our clientele since David’s father operated the business back in the 70s,” Cindy said. “We have been able to keep those clients and acquire new clients because of the intimate relationships we keep. We call them even if their premium goes up 5%.”
That relationship and providing top-notch service is what makes Bissell Insurance stand out from the crowd.
The Many Headaches that Followed
Managing their payroll in-house had been tradition, but they soon ran into problems. The many manual hours of calculating year to dates, hand-written checks, and back-office reporting for employees kept Cindy away from more important tasks. They decided it was time for a change. They brought in a payroll provider to help relieve Cindy of her payroll tasks and back-office burdens.